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  • Meet Mollie

    Here at 20/30 Labs we are big supporters of the apprenticeship scheme and welcome them into the business.  As its National Apprenticeship Week, we decided to ask Mollie, our latest apprentice, about her time at 20/30 Labs so far and her plans for the future.

    Why did you decide to do an apprenticeship rather than go to university?

    I didn’t really enjoy learning in a classroom environment. Being part of an apprenticeship gave me the opportunity to get out into the workplace and gain experience whilst learning on the job.  A big benefit for me is that I can learn whilst earning a wage at the same time.

    My apprenticeship involves spending half a day a week working towards a recognised qualification.  It lasts for 15 months and I will come out of it with a qualification in business administration level 3.

    What kind of tasks do you complete on a daily basis?

    My job is primarily to answer calls from customers regarding order kits. I also  book collections, keep track of collections and deliveries and answer any queries regarding this. I work closely with a national delivery service and book up to 50 deliveries a day. This has greatly helped me build on my communication skills, influencing and negotiating skills.

    What has been your biggest challenge?

    Understanding accents has been a big challenge for me! We deal with customers all over the country and discussions can become very specific to the tests involved. It took me a while in the beginning to understand what people were saying but I have overcome this. I am getting great experience in dealing with issues that may occur and going that extra mile for people on the phone. It is very satisfying and rewarding when something goes well as a result of something I have done.

    What has been your biggest highlight?

    I am really proud that I can independently completing tasks without supervision after only a month. I am now competent and able to send our laboratory  reports if customers would like to see another copy or an updated version.

    How have you found your apprenticeship so far?

    Great, I have nothing but positive things to say about the apprenticeship process. I have learned a lot from both 20/30 Labs and my course provider and I am gaining qualifications and experience along the way. I have been given the opportunity to push myself out of my comfort zone on a variety of occasions and I look forward to more challenges that come my way.

    What is it like working at 20/30 labs?

    Everyone is friendly, helpful and professional and I don’t feel embarrassed to ask questions if I am unsure. I will always receive a helpful response.

    I started off by shadowing a colleague in the beginning which made it easier to learn and less daunting. Now I am on my own and more confident in completing tasks on my own. I now have my own responsibilities which I am really enjoying.

    What do you hope to be doing in 5 years time?

    I hope to have built a successful career at 20/30, I want to have the knowledge and experience to be able to give specific scientific responses to answers. I also want to build on my customer service and communication skills.

    Would you recommend the apprenticeship scheme to others? Do you have any advice for people looking to do an apprenticeship?

    I would definitely recommend the apprenticeship scheme to people and if you can find somewhere as good as the placement I have here at 20/30 Labs then you will be very happy. My advice would be to make sure that the placement you go to will allow you to get the correct experience for the qualification you are working towards.

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